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Social eXperience Management

The difference between doing social and being social for major global brands is the ability to manage each customer's social experience across every area of your organization.

To help you build a real social relationship infrastructure, we designed and built a set of social software modules around one core architecture.

Social Engagement

#Social Engagement

Finding it hard to keep up with the volume and complexity of ever growing online chatter? Concerned you might be leaving conversations behind? Not sure how to conquer complexity? Worried about compliance? Wishing you could automate repetitive, tedious workflows? Social Engagement is here to put your mind at rest.

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Social Listening Insights

#Social Listening Insights

Can you currently track and monitor brands, markets, customers, products, competition, and crises? Perhaps. But can you also ‘action’ the insight in near real time? Feed it instantly to audience, conversation, and reporting capabilities? And connect live intelligence streams to your existing CRM system? Not likely. Well that’s about to change.

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Social CRM

#Social CRM

Are your social customers and prospects already in your CRM? Can you pull one up and his associated history on the fly from your CRM in the middle of a social conversation? Can you get case context from a Twitter exchange? If you’re not connecting social dots to your existing CRM, you’re not getting a 360 unified view of customers. That’s direct brand impact. Because your customers surely notice the disconnect.

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Social Publishing

#Social Publishing

Is your brand becoming a publishing powerhouse faster than you can handle? Is real-time content marketing a critical component of your social strategy?

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Social Asset Management

#Social Asset Management

Wouldn’t it be nice if you could share, re-use and re-discover precious social content across enterprise teams, departments, divisions, and locations thereby reducing effort and amortizing discovery and production costs time and time again? Now you can.

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Social Distributed

#Social Distributed

You can’t provision thousands of locations or agents in a few mouse clicks, so you spend hours doing it by hand. You can’t syndicate content across your vast network, so you spend more money sourcing and producing it over and over again.

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Social Governance

#Social Governance

Compliance is no longer a nice-to-have feature in enterprise social. For most global brands these days – private or public – it’s a matter of regulatory life and death. Are you protecting your teams and your business? There’s no excuse not to anymore with Social Governance at your side.

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Social Automation

#Social Automation

If your social relationship software doesn’t have your back, who will? Your busy social teams have better things to do than handle repetitious, tedious and error-prone tasks, or manually inspect and tag messages. It’s time you let Social Automation make your life easier.

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Social Reporting

#Social Reporting

Do you have a crystal clear line of sight on all social activity affecting your business? Can you track trends on markets, customers, product, and operations with a few mouse clicks? And then report to executives and stakeholders on key metrics and business drivers at a moment’s notice? Is the information you need to drive your social tactics and measure ROI missing in action? Then let Social Reporting put it back at your fingertips.

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Social Enterprise Integration

#Social Enterprise Integration

Collecting vast amounts of social data? Where is it ending up? How about next year? Will it be lost or exploitable? Someone, somewhere, will surely ask why existing CRM, ERP, Marketing, Analytics, and CMS systems haven’t been fed existing social data since day one. Why the dots were never connected. Why the intelligence simply vanished. The time to answer that question is now. Not later.

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Social Campaign Management

#Social Campaign Management

How do you validate social initiatives? What’s the best way to optimize engagement, content, and deployment tactics to drive your business goals? How do you track conversions and sales? Social Campaign Management empowers you to produce, test, deploy, and fine-tune social marketing campaigns across multiple social channels to accomplish just that.

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Social Apps

#Social Apps

Need a quick, effective social app for your Facebook brand page but don’t have the time, inclination, or knowledge to build and deploy one from scratch? Well now anyone on your team with a mouse and a few simple clicks can safely and quickly become a social app expert with Social Apps at their beck and call.

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Mobile Suite

#Mobile Suite

Does your business stop existing as soon as you leave the office? Do crises conveniently wait until Monday morning to spring up? Do your customers stop engaging when your social teams are travelling or outside normal business hours? Of course not. So why should your social activity? On tablet or smartphone, on iOS, Android, BlackBerry or Windows 8 Phone, Social Mobile Suite helps you meet your digital customer’s social expectations 24/7.

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Sprinklr Certifications

#Sprinklr Certifications

Innovation on social platforms and a commitment to enterprise-grade solutions is part of the reason why the world’s largest, most social brands choose Sprinklr to be Social@Scale. We are proud of our close relationships and certifications as evidence of our focus.

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