Sprinklr is Really About You
Seriously, you may not realize it yet, but your need to deal with the greatest business disruption of the past 100 years is what inspired the outlier idea for what Forrester Research called "the most powerful technology in the market."
That historic disruption is The Empowered Consumer in this Conversation Economy.
When these two are brought together, brands are at a distinct disadvantage, regardless of their size, market cap or annual revenue. The expectations of the customer have changed. Dramatically. Empowered consumers share their opinions at any time, at virtually no cost.
Sprinklr Technology Powers the Conversation Economy.
We are a cloud software for brands that want to Manage the Social Customer Experience like their lives depended on it. Across their internal silos-teams, departments, divisions and locations. Beyond any ordinary tool or cobbled together platform, Sprinklr is a native, seamlessly integrated social infrastructure. An infrastructure of 15 modules that allows everyone in the enterprise to see the same view of the customer and respond in one brand voice, across every function, team, department, division and location.
So you know WHO you’re speaking to, WHAT the nature of the relationship is, WHERE any communication have occurred in the past, HOW they prefer to communicate, WHY the interaction is happening and WHEN the last interaction took place.
Brands can no longer survive by just 'doing social.' But, with a different vision and edge in technology, they can work with, not against, the empowered consumer. And thrive in the conversation economy by being social, at scale
Who, What, Where.
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#Social Publishing
SXM CEO & Founder Ragy Thomes
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