We partnered with local transit agencies to create Hop Card, a user-centered, contactless card payment system. From account creation and fare capping, to replacing a lost card, we designed the experience to be easy for all riders. Our work also included designing and development for an institutional platform where employers could manage transit benefits on the new card.
- User Research
- Product Strategy
- Usability Testing
- Rapid Ideation and Prototyping
- Full Stack Development
- UX Design
- UI Design
- Brand Strategy
Alpha and Beta Testing
Testing Our Assumptions in the Real World
Our work iterated toward final fidelity throughout the main body of the project and during our alpha and beta on the live system. This enabled us to test the system to ensure that it meets and exceeds the accessibility needs of Tri-Met’s diverse ridership.
Design and Development
We delivered an easy-to-use design system and built it for millions of daily secure transactions.
“The Brigade was the ideal design partner who shared our vision for putting the user experience first.”